Return Policy
Additional Information
Items that are a manufacturer defect must be reported within 3 days of receipt for replacement or credit , with a photo and what this issue is.
Our policy lasts 10 business days. If 10 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items eligible for return if one or more of the following criteria has been met:
- The item was received due to an error on our part.
- The item was damaged in transit
- The item was broken prior to being worn.
- The item has a manufacturing defect such as a non-functioning clasp, abnormal discoloration, or a jump ring not being closed properly.
Items ineligible for return include:
- Items ordered in error by the customer
- Items broken due to misuse by the customer
- Items tarnished by water, hairspray, perfumes, etc.
- Items that have been worn
The request for return must be made within 10 business days of receipt to be eligible for a full refund. To initiate a return, the customer must contact Rose Authentic Jewelry at :
lovelyyole@yahoo.com
All returns must be shipped to the same address your package was shipped
Attn: Returns
You will be reur item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, a direct replacement will be sent to you. If the returned item is no longer available, a refund in the amount of the original purchase price will be processed on the original form of payment.
No exchanges.
Items returned that are no longer in their original packaging are subject to a 15% restocking fee.
Late or missing refundssponsible for paying for your own shipping costs for returning yo
If you haven’t received a refund yet do the following:
- Check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at :